Igniting Workplace Enthusiasm
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Communicate with Diplomacy & Tact

One of the five emotional intelligence competencies that successful leaders employ is called "social skills and political correctness". This competency is important in all areas of life. The ability to communicate with diplomacy and tact improves our leadership skills in all areas of our lives both personal and professional.

Excellence Through Innovation

Many people don’t feel they are creative, so helping people see opportunities for innovation in both breakthrough leaps and continuous improvement can generate new ways of thinking. Key concepts to do this include creating idea fluency, applications of red and green light thinking, and using group participation to apply a nine step innovation process.

Rapport to Build Alignment with Buyers

Building rapport is a critical step on every sales call, whether for a new prospect or a long time client. You do this by understanding what buyers want, exchanging pleasantries, grabbing favorable attention, establishing credibility, and clearly defining an agenda for the call.

 
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